Pinnacle Precious Metals

How we ship

At Pinnacle Precious Metals, we are committed to ensuring that your order is delivered safely and on time. Below is an overview of our shipping process:

1. Processing Time

  • All orders are processed within 1-3 business days, excluding weekends and holidays. You will receive a notification once your order has shipped.
  • In case of any delays due to high order volumes or unforeseen circumstances, we will notify you promptly.

2. Shipping Methods

  • We offer a variety of shipping options to meet your needs, including standard and expedited shipping. Shipping times may vary depending on your location and the selected shipping method.
  • We partner with reliable carriers to ensure safe and timely delivery of your products.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Occasionally, we offer free shipping promotions. Be sure to check for any current offers at the time of purchase.

4. International Shipping

  • We ship internationally to select countries. Please note that international shipping times and rates vary depending on the destination.
  • Customs, duties, and taxes may apply to international orders, and these charges are the responsibility of the recipient.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can track your package using the provided tracking number on the carrier’s website to stay updated on the delivery status.

6. Delivery Times

  • Delivery times vary based on your location and the selected shipping method. Estimated delivery times are displayed during checkout.
  • While we strive to meet delivery estimates, please note that unforeseen factors such as weather conditions, customs processing, or carrier delays may affect your delivery date.

7. Lost or Damaged Shipments

  • If your shipment is lost or damaged in transit, please contact us as soon as possible at [email protected].
  • We will work with the carrier to investigate and, if necessary, file a claim on your behalf.

For any questions or concerns about your shipment, feel free to reach out to us at [email protected].